COMBINED MANUAL
ISSUE DATE 04/2022
CLIENT RIGHTS - CIVIL RIGHTS
0003.09.03
Treat clients fairly and with understanding. Inform people of their civil rights at application and recertification.
All applicants for and participants of assistance are entitled to information about their civil rights. They are also entitled to information about how to file a complaint if they believe they have been subjected to discriminatory treatment by a human services provider.
The civil rights protections that clients have depend upon the applicable law or laws. For example, under state human rights law, you may not discriminate against applicants or participants of assistance on the basis of race, color, creed, religion, national origin, disability (including ensuring physical and program access for people with disabilities), sex, sexual orientation, or public assistance status.
Under federal civil rights law, you may not discriminate on the basis of race, color, national origin, age, sex, religion, or disability. Unlike state law, federal law does not protect applicants or participants of public assistance from discrimination based on sexual orientation or on receipt of public assistance.
In addition, the Supplemental Nutrition Assistance Program (SNAP) program has specific civil rights protections of its own. Under the federal SNAP program, you may not discriminate against an applicant or participant of SNAP on the basis of age, sex, color, race, disability, creed, national origin, or political beliefs.
In January 2001, the Office of Civil Rights (OCR) of the U.S. Dept. of Health and Human Services issued a policy guidance prohibiting discrimination against people with disabilities. This guidance focused on TANF programs and was based on Title II of the Americans with Disabilities Act of 1990 (ADA) and on Section 504 of the Rehabilitation Act of 1973. The OCR guidance may be found at http://www.hhs.gov/ocr/prohibition.html
The concepts central to compliance are: ● Individualized treatment (treat clients who are disabled on a case by case basis consistent with facts and objective evidence).
AND ● Effective and meaningful opportunity (clients who are disabled must be afforded the opportunity to benefit from TANF programs that is as effective as the opportunity afforded to participants without disabilities).
A client with disabilities, for purposes of compliance with ADA and Section 504 of the Rehabilitation act, means a client with a physical or mental impairment that substantially limits 1 or more major life activity, a record of such an impairment, or being regarded as having such an impairment. This definition is different than that typically used to determine eligibility in programs that provide cash assistance based upon disability, such as SSI and SSDI.
County, Tribal Nation, and Employment Services staff are required to inform all clients of their right to equal access to all services and benefits regardless of a physical or mental disability. This means that Employment Plans for all caregivers with documented disabilities must take into consideration any/all limitations due to a disability. Many of these clients may meet qualifications for Family Stabilization Services (FSS) and would be required to develop an FSS Employment Plan. See 0011.34 (Family Stabilization Services) and the MFIP/DWP Employment Services Manual 17.55 (The Employment Plan).
DHS has developed a brochure, “Do you have a disability?” (DHS-4133) (PDF), which provides clients with information about the Americans with Disabilities Act (ADA). This form is for applicants and participants in any program.
WHERE TO FILE CIVIL RIGHTS COMPLAINTS
There are several agencies that people may contact to file a complaint if they believe they have been subjected to discrimination by a human services provider. Under certain circumstances a person may file the same complaint with more than 1 agency. Some agencies do not have authority to accept certain types of civil rights complaints.
Always give clients enough information about filing complaints so they can decide for themselves which agency (or agencies) to contact. After a client contacts an agency, that agency will inform the client about whether it is the appropriate agency to receive the complaint.
