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COMBINED MANUAL

ISSUE DATE 04/2022

CLIENT RIGHTS - CIVIL RIGHTS

0003.09.03

● If a policy or procedure had a discriminatory effect on applicants or clients, identify the policy/procedure and describe the discriminatory effect it had.

● Identify any witnesses to the alleged discrimination. Witnesses are people who observed the alleged discrimination. Provide their names, addresses, telephone numbers and titles.

● Give the dates when the alleged discrimination happened and if it was continuing, give the duration of each incident.

● Investigation findings.

● If applicable, corrective action recommended and taken.