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COMBINED MANUAL

ISSUE DATE 11/2021

COUNTY AGENCY EMPL. SERV. RESPONSIBILITIES

0028.03

MAXIS/WORKFORCE ONE PROCESS:

Referral to Employment Services will not occur automatically. The worker must trigger the referral based on county policy. A case-level panel called WORK exists in MAXIS to transmit electronic referrals to Employment Services. When MAXIS creates pending eligibility results for DWP, a DAIL message will be created to inform the financial worker (FW) to refer a DWP participant to Employment Services. From the WORK panel, the FW will select an ES provider to refer the job seeker to. The WORK panel also allows the FW to indicate the date of an appointment with Employment Services as well as a place for worker comments. In 2-parent households, both parents will be referred to Employment Services from the same, case level WORK panel.

MAXIS functionality allows a FW to refer a job seeker to Employment Services before all required verifications have been received. If the last signature page of the CAF has not been submitted, include a comment in the ES referral to request the ES worker assist in obtaining this verification. Counties should establish a county-wide policy to address these “early DWP referrals”. If a county approves “early DWP referrals”, the FW can navigate to the WORK panel directly rather than waiting for the DAIL message. If the case has not been referred and the participant has not developed and signed an Employment Plan, the case can not be opened.

SNAP: See 0028.03.01 (County Agency SNAP E&T Responsibilities).

MSA, GA, GRH: No provisions.