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COMBINED MANUAL

ISSUE DATE 05/2022

CLIENT RIGHTS

0003.09

Clients have additional rights under specific programs.

MFIP: Clients have the right to family planning information. Refer clients who request family planning help to family planning services provided by the county agency or an outside agency.

Clients have the right to manage their financial affairs, unless the county is making protective or vendor payments in compliance with 0024.09 (Protective and Vendor Payments).

Clients who are victims of family violence have the right to request exemption from the 60-month limit for a Family Violence Waiver. See FAMILY VIOLENCE in 0002.23 (Glossary: Fair Hearing...). Also see 0005.12.12.09 (Family Violence Provisions/Referrals), 0028.15 (Employment Plan (EP)).

DWP: Follow MFIP, EXCEPT the Family Violence Waiver does NOT apply to DWP, as DWP months do NOT count toward the 60-month MFIP lifetime limit.

SNAP: Expedite SNAP to units who qualify. See 0004.03 (Emergency Aid Eligibility - Cash Assistance), 0004.04 (Emergency Aid Eligibility - SNAP/Expedited Food), 0004.06 (Emergencies - 1st Month Processing).

Clients have the right to a copy of their completed application form. Eligibility workers must offer to provide a copy of the completed application in a format chosen by the applicant.

MSA, GA, GRH: Follow general provisions.