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Complaints on all licensed child care programs are documented on a form called a Compliance Review Report, which are maintained for a minimum of seven years. Once an investigation is completed, Child Care Licensing determines if a regulation has been violated. The provider may be put on a corrective action status and is required to create a plan to correct the violation, and Child Care Licensing will monitor the provider while they are in this status. The provider may also be put on a licensing agreement, which is a document signed by the provider that they agree to follow the regulation they are in violation for. Child Care Licensing also monitors the provider with unannounced visits to ensure compliance. For providers who are in violation of Child Care Licensing regulations, fines and citations are issued.

Effective Date: 10/01/2018

2.2.4 Certify by describing how the Lead Agency maintains a record of substantiated parental complaints: Complaints are maintained in a central file located in the licensing office at the State Office Building in Lincoln, Nebraska. All complaint information is maintained at a minimum of seven years. Complaints on all licensed child care programs licensed by the division of Public Health are documented on a form called a Compliance Review Report. Complaints on child care programs who are not licensed will be documented and maintained on the inspections report page on the Child Care Subsidy website. These complaints and investigations are also tracked within an electronic system through narratives, allowing DHHS to review past issues and consider past offenses when new complaints occur. Past issues with providers are considered when determining appropriate action on new complaints.

Effective Date: 10/01/2018

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