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as well as make recommendations to improve care provided. Complaints on all licensed child care programs are documented on a form called a Compliance Review Report, which are maintained for a minimum of seven years. The CCDF/Subsidy program partners with Public Health and Protection and Safety for all complaint for licensed CCDF providers and assists with the investigation as needed. Once an investigation is completed, Child Care Licensing determines if a regulation has been violated. The provider may be put on a corrective action status and is required to create a plan to correct the violation, and Child Care Licensing will monitor the provider while they are in this status. The provider may also be put on a licensing agreement, which is a document signed by the provider that they agree to follow the regulation they are in violation for. Child Care Licensing also monitors the provider with unannounced visits to ensure compliance.

Effective Date: 10/01/2018

2.2.3 Describe the Lead Agency's process and timeline for screening, substantiating and responding to complaints for non-CCDF providers, including whether the process includes monitoring: Complaints are reported the Abuse Neglect Hotline set up through DHHS. Complaints can also be reported through calling Public Health’s Child Care Licensing at 1-800-600-1289 or submitting a complaint form through mail, or electronically at: http://dhhs.ne.gov/publichealth/pages/crlChildCareLicensingHowToFileAComplaint.aspx Once any of these avenues identify a complaint about any child care provider, it is sent to Child Care Licensing and Protection and Safety to determine what to investigate. Complaints for non-CCDF providers are reported to the hotline and are filtered to Child Care Licensing with the Division of Public Health within 24 hours of the initial complaint. Complaints that do not involve abuse or neglect, but are in violation of licensing regulations, are investigated by Child Care Licensing, including providers that are not currently licensed or receiving CCDF funds. Child Care Licensing will then assign a Child Care Licensing Investigator to work collaboratively with Child and Family Services- Protection and Safety to investigate the complaint and determine if child abuse or neglect occurred with a child care provider. Nebraska Page 42 of 314