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2.2.1 Describe the Lead Agency's hotline or similar reporting process through which parents can submit complaints about child care providers, including a link if it is a Web- based process: The Lead Agency provides a hotline accessible 24 hours a day, 7 days a week for parents to report concerns related to child abuse or neglect at 1-800-652-1999. Parents are also able to contact Child Care Licensing with the division of Public Heath to report a complaint at 1-800- 600-1289. Complaints are able to be faxed to Child Care Licensing at 402-471-7763, or a parent can submit a complaint electronically at: http://dhhs.ne.gov/publichealth/Pages/ChildCareComplaints.aspx.

Effective Date: 10/01/2018

2.2.2 Describe the Lead Agency's process and timeline for screening, substantiating and responding to complaints regarding CCDF providers, including whether the process includes monitoring:

Complaints are reported the Abuse Neglect Hotline set up through DHHS. Complaints can also be reported through calling Public Health’s Child Care Licensing at 1-800-600-1289, or submitting a complaint form through mail, or electronically at: http://dhhs.ne.gov/publichealth/pages/crlChildCareLicensingHowToFileAComplaint.aspx Once any of these avenues identify a complaint about any child care provider, it is sent to Child Care Licensing and Protection and Safety to determine what to investigate. Complaints regarding child care providers are filtered to Child Care Licensing with the Division of Public Health within 24 hours of the initial complaint. Child Care Licensing will then assign a Child Care Licensing Investigator to work collaboratively with Child and Family Services-Protection and Safety to investigate the complaint and determine if child abuse or neglect occurred with a child care provider. Complaints that do not involve abuse or neglect, but are in violation of licensing regulations, are investigated by Child Care Licensing with collaboration with Resource Development, including license exempt CCDF providers. When a complaint involving a license exempt or in-home provider occurs and does not involve a licensing violation, Resource Development works with Protection and Safety staff to identify an issue, Nebraska Page 41 of 314