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2.1.2 Check the strategies the Lead Agency or partners utilize to provide outreach and services to eligible families with a person(s) with a disability. Check all that apply. Effective Date: 10/01/2018

Applications and public informational materials available in Braille and other

communication formats for access by individuals with disabilities Websites that are accessible (e.g. Section 508 of the Rehabilitation Act) Caseworkers with specialized training/experience in working with individuals with disabilities Ensuring accessibility of environments and activities for all children Partnerships with state and local programs and associations focused on disability-related topics and issues Partnerships with parent associations, support groups, and parent-to-parent support groups, including the Individuals with Disabilities Education Act (IDEA) federally funded Parent Training and Information Centers Partnerships with state and local IDEA Part B, Section 619 and Part C providers and agencies Availability and/or access to specialized services (e.g. mental health, behavioral specialists, therapists) to address the needs of all children Other. Describe:

2.2 Parental Complaint Process

The Lead Agency must certify that the state/territory maintains a record of substantiated parental complaints and makes information regarding such complaints available to the public on request (658E(c)(2)(C); 98.15(b)(3)). Lead Agencies must also provide a detailed description of the hotline or similar reporting process for parents to submit complaints about child care providers; the process for substantiating complaints; the manner in which the Lead Agency maintains a record of substantiated parental complaints; and ways that the Lead Agency makes information on such parental complaints available to the public on request (98.16; 98.32).

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