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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 9

that its case will be denied on the 60th day after application unless the needed actions listed in the text are taken.

B. The household is not entitled to SNAP benefits for the month of application if it is found eligible.

406.7 Delays caused by the Agency

If on the 30th day the delay is the fault of the local department, proceed as follows:

A. Send the household the E&E-generated delay notice on the 30th day, informing it of any action required to complete the process, or explaining the reason for the agency delay if the household has completed all requirements but the local department has not acted on them. (If the action needed is to provide verification, the household has 30 days from the date the notice is sent to provide it.)

B. The local department must take prompt action to correct whatever caused the delay.

C. The household is entitled to benefits from the month of application, if found eligible.

406.8 Delays Beyond 60 Days

There are two possible situations that can cause delays beyond 60 days:

A. The local department is at fault, and all information needed to determine eligibility has been obtained.

B. The local department is at fault and there is still information needed to process the case.

406.81 Agency at Fault, Case Information Complete

A. The case must be processed to make an eligibility determination.

REVISED JANUARY 2025