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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 10

B. If the household is eligible and the local department was at fault for the initial delay (on the 30th day), the household is entitled to SNAP benefits retroactive to the month of application.

C. If the initial delay was the household’s fault, the household is entitled to SNAP benefits only from the month following the month of application.

406.82 Agency at Fault, Case Incomplete

A. The case must be processed.

B. Missing information must be requested using the pending notice and the Request for Information to Verify Eligibility (DHS/FIA 1052).

C. The household has 30 days from the date of the request to provide the missing verification.

D. The household’s entitlement to benefits is determined as described in 406.8 above for delayed cases with complete information.

Note: E&E will not automatically deny on day 60 when there is an agency delay. These households will stay pending indefinitely and will not deny until the case is finalized. Set an alert to prevent this issue.

406.83 Household at Fault

A. Household fault can occur if verification is requested after the first 30-day period and the household was given at least 10 days to provide it within the second 30-day period.

B. The case must be processed.

C. If verification is provided by the 30th day after it was requested, and the household is found eligible in that month, it is eligible only from the month in which the eligibility determination was made. It is not entitled to lost benefits even if the initial delay was the fault of the local department.

D. If verification is not provided by the 30th day after it was requested with at least ten days to provide it, the application must be denied. The REVISED JANUARY 2025