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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 8

Determining Fault (continued)

Delay on the 30th day The result of: Household at Fault if: Agency at Fault if: Other Interview Factors 1. Household missed the 1st interview and requested the 2nd to be scheduled after the 30th day.

2.Household missed 2 interviews and requested a 3rd. No matter when the 3rd interview occurs, any delay is considered the household’s fault. 1. Agency scheduled the household’s 1st interview more than 30 days after the household filed its application.

2.The household missed its 1st interview, telephones for a 2nd appointment and the agency schedules the 2nd more than 30 days after the application is filed. Other Factors

The agency or other local staff neglect to complete required processing actions, such as calculating the SNAP allotment or completing forms to authorize the EBT card, even though the household has completed all of its requirements.

406.6 Delays Caused by the Household

If the 30-day standard has not been met and the local department determines that the household is at fault on the 30th day, proceed as follows:

A. The case manager should allow the Eligibility & Enrollment (E&E) system to generate a delay notice and add text to inform the household REVISED JANUARY 2025