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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 7

Determining Fault (continued)

If the delay on the 30th day is the result of: The household is at fault if: The agency is at fault if: Incomplete Verification 1. Agency explained which statements need verification, what is acceptable verification, by what date verification is needed, and

2.Offered or provided the household assistance to obtain the verification, and

3.Allowed the household at least 10 days between the request for the verification which is missing and the 30th day, or

4.The household missed the 1st interview, another was scheduled between the 20th and 30th day after filing, and the agency completed 1 and 2 above at that time, but the household failed to provide verification. 1. Agency did not explain what verification was needed, and/or

2.Did not offer or provide the household assistance as required, and/or

3.Scheduled the household’s 1st interview more than 20 days after application, thus allowing it less than 10 days to provide the needed verification, or

4.Agency discovered need for further verification after the interview but failed to allow 10 days between the request for verification and day 30, or

5.Agency offered assistance but neglected to follow through on the collateral contact or release of information. REVISED JANUARY 2025