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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 6

Determining Fault

If the delay on the 30th day is the result of: The household is at fault if: The agency is at fault if: Incomplete application The application was not complete even though the agency offered to help complete it. The agency did not offer help or explain how to complete the application. One or more members of the household have not registered for work. 1. The agency explained who must register, by what date they must register, and

2.Offered to help complete the necessary form(s), and

3.Gave the household at least 10 days between notification and the 30th day after application to register required members, or

4.The household missed the first interview, another was scheduled between the 20th and 30th day after filing and the worker completed steps 1 and 2 above. 1. The household was not informed of who must register and/or

2.The registration form(s) were not provided and explained, and/or

3.The household’s 1st interview was scheduled more than 20 days after the date of application, thus allowing the household less than 10 days to complete the necessary work registrations. REVISED JANUARY 2025