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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 5

(i) For households that fail to appear for an interview the local department must advise that the responsibility rests with the household to schedule a second interview. (ii)If the household contacts the agency within the 30-day processing time, the agency must schedule a second interview. (iii)If the household fails to schedule a second interview, postpones the interview or cannot schedule it until after the 20th day but before the 30th day, the household must appear for the interview, provide required verifications and complete work registration by the 30th day following application. If the household does not do this, the delay is the household’s fault.

2. Agency at Fault: The local department is at fault if it does not follow the processing guidelines or fails in some other way to complete the process even though the household has completed everything required of it. (See chart below, Determining Fault).

REVISED JANUARY 2025