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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 4

(a)An interview is held on the day of application, and

(b)All of the necessary verification is requested during this interview, and (c)No requests for verification are made after the date of application, and (d)The local department provides assistance to the household in obtaining the verification when required, and (e)The household fails to provide verification.

Note: After a denial, the household must file a new application if it wishes to participate in the program.

406.4 Delays in Processing

If the local department does not determine a household’s eligibility and provide an opportunity to participate within 30 days of the date the application was filed, apply the policies that follow to make the determination of fault.

406.5 Determining Fault

A. Make a determination of fault at 30-day intervals after the date of application when a case has been delayed. This determination affects the household’s entitlement to benefits for the months of delay. It does not determine denial.

B. Make the determination of fault according to the following guidelines:

1. Household at Fault:

(a)A household is at fault for a delay in processing when the local department takes all the actions required under normal processing procedures, but the household has not completed its requirements. (See chart, Determining Fault).

(b)Interviews. REVISED JANUARY 2025