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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance Program (SNAP) Manual NORMAL PROCESSING STANDARDS Section 406 Page 3

2. Participate in an interview; and

3. Cooperate to obtain required verification.

B. Opportunity to participate means that the household must receive an EBT card and be trained on its use before the 30-day timeliness standard expires. Note: Households where all requirements are met and no required verifications are needed must be approved by the 30th day.

C. Local departments must ensure that the scheduling of interviews allows sufficient time (10 calendar days) for households to return verification before the 30th day following the application date.

406.32 Denial

A. Denial of the application may occur on or before the 30th calendar day after filing when:

1. A household is found ineligible. (Send a denial notice as soon as possible, but not later than 30 calendar days after the application was filed when all necessary processes are complete and all required verification has been submitted.) B. Denial of the application must occur on the 30th calendar day after filing when:

1. A household refuses to cooperate in the application process (send a denial notice at the time of refusal). For a determination of refusal to be made, the household must be able to cooperate but clearly demonstrate that it will not take actions that it can take and that are required to complete the application process (not those that they merely fail to complete).

2. A household misses the initial interview and does not schedule a second interview, and does not contact the local department about its application within that time period.

3. All of the following conditions are met:

REVISED JANUARY 2025