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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance (SNAP) Manual CUSTOMER RIGHTS AND RESPONSIBILITIES Section 403 Page 5

REVISED OCTOBER 2024 A. Individuals who feel they have been discriminated against for the reasons described in 403.6A above have the right to file a written complaint.

B. Be sure to assist the customer and correct the past error, if there was one, even when the customer decides to file a complaint.

C. Local department staff or other Department of Human Services (DHS) employees to whom the complaint is made will advise the customer within 10 days of the complaint of the following:

1. The right to file a complaint in writing.

2. To whom to address the complaint; and

3. The information required to facilitate the investigation.

Note: The Federal Nutrition Services (FNS) is responsible for investigating SNAP-related complaints of discrimination. To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad- 3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to: 1. Mail: Food and Nutrition Service, USDA 1320 Braddock Place, Room 334 Alexandria, VA 22314; or