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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance (SNAP) Manual CUSTOMER RIGHTS AND RESPONSIBILITIES Section 403 Page 6

REVISED OCTOBER 2024 2. Fax: (833) 256-1665 or (202) 690-7442; or 3. Email: FNSCIVILRIGHTSCOMPLAINTS@usda.gov D. Send a copy of the complaint (whether filed by the customer in the local department or returned to the local department by the USDA for action) within five business days to the Director of the DHS Office of Employment and Program Equity and the Executive Director of the Family Investment Administration. 1. The complaint must be filed within 180 days of the alleged discrimination unless the USDA extends the filing time. The complaint must be on the USDA form or in a letter from the customer containing the following information: Your (the customer’s) name, address and telephone number. 2. The name, address, and telephone number of your attorney or authorized representative, if you are represented. 3. The basis of your complaint. The basis is what you believe was the motivating factor for the discrimination. For example, you may believe you were treated differently because of your race, color, religion, sex, age, national origin, etc. 4. The date(s) that the incident(s) you are reporting as discrimination occurred. Please note that USDA cannot accept a complaint about an incident that took place more than 180 days prior to the filing of the complaint. If the discrimination occurred more than 180 days prior to filing your complaint, you may request a waiver of the filing requirement.

5. The name of the individual(s) or entity you believe discriminated against you and the agency or recipient that employs that/those individual(s).