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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-SNAP Actions on Changes Effective Date March 1, 2026

9 of 18 DETERMINE ELIGIBILITY OR BENEFIT LEVEL, SEND ADVANCE NOTICE OF ADVERSE ACTION TO CLOSE THE CASE. C-822-SNAP - PR ADDRESS/NAME CHANGES

IF THE HOUSEHOLD REPORTS A CHANGE OF ADDRESS OR NAME IN PERSON OR BY PHONE, ASK “DO YOU WANT YOUR CHANGE OF ADDRESS/NAME TO BE USED FOR VOTER REGISTRATION PURPOSES?”

IF A CLIENT REPORTS THE CHANGE IN PERSON, PROVIDE THE VOTER REGISTRATION DECLARATION STATEMENT - CHANGE OF ADDRESS/NAME (OFS 1VR) ALONG WITH THE ATTACHED LOUISIANA VOTER REGISTRATION APPLICATION FOR THE CLIENT TO COMPLETE. IF THE OFS 1VR AND LOUISIANA VOTER REGISTRATION APPLICATION ARE COMPLETED IN PERSON, ACCEPT THE COMPLETED FORMS. IF THE CLIENT RETURNS THE OFS 1VR INDICATING “YES” THEY WOULD LIKE ASSISTANCE WITH COMPLETING THE LOUISIANA VOTER REGISTRATION APPLICATION, A WORKER SHALL ASSIST THE CLIENT WITH COMPLETING THE FORM UNLESS ASSISTANCE IS REFUSED. FILE ALL COMPLETED OFS 1VRs IN DOCUMENT REPOSITORY SYSTEM AND RETAIN FOR AT LEAST 36 MONTHS. PROCESS THE LOUISIANA VOTER REGISTRATION APPLICATION IN ACCORDANCE WITH CHAPTER 7, C-200.

IF, IN PERSON OR ON THE PHONE, THE CLIENT STATES “NO” THEY WOULD NOT LIKE TO CHANGE THEIR NAME OR ADDRESS FOR VOTER REGISTRATION PURPOSES, PROVIDE THE OFS 1VR ALONG WITH THE ATTACHED LOUISIANA VOTER REGISTRATION APPLICATION TO THE CLIENT. HAVE THE CLIENT COMPLETE OFS 1VR. IF THE OFS 1VR IS RETURNED, FILE THE FORM IN DOCUMENT REPOSITORY SYSTEM.

IF THE CHANGE OF ADDRESS OR NAME WAS PROVIDED THROUGH CAFÉ, BY PHONE, MAIL, FAX, OR EMAIL, PROVIDE THE OFS 1VR ALONG WITH THE ATTACHED LOUISIANA VOTER REGISTRATION APPLICATION TO THE CLIENT. IF THE CLIENT RETURNS THE OFS 1VR INDICATING “YES” THEY NEED ASSISTANCE IN COMPLETING THE LOUISIANA VOTER REGISTRATION APPLICATION, THE WORKER SHALL CONTACT THE CLIENT BY TELEPHONE AND PROVIDE THE REQUESTED ASSISTANCE. UPON RECEIPT, FILE ALL COMPLETED OFS 1VRs IN DOCUMENT REPOSITORY SYSTEM AND RETAIN FOR AT LEAST 36 MONTHS. PROCESS THE LOUISIANA VOTER REGISTRATION APPLICATION IN ACCORDANCE WITH CHAPTER 7, C-200.

IF THE PERSON DOES NOT WISH TO REGISTER OR DOES NOT CHECK A BOX ON THE OFS 1VR, THE PERSON IS CONSIDERED TO HAVE DECLINED TO REGISTER TO VOTE. IF A PERSON DOES NOT SIGN THE OFS 1VR, IT STILL MAY BE PROCESSED. THE WORKER MUST INDICATE IN THE COMMENTS/REMARKS SECTION THAT THE PERSON REFUSED TO SIGN THE FORM. THE WORKER MUST DOCUMENT IN CAFÉ THAT THE DECLARATION FORM WAS PROVIDED.