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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-SNAP Actions on Changes Effective Date March 1, 2026

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REFER TO CHAPTER 7, C-200 FOR MORE INFORMATION ON VOTER REGISTRATION.

C-822-1-SNAP - PR Returned Mail

IF MAIL IS RETURNED FROM THE U.S. POSTAL SERVICE AS UNDELIVERABLE THAT INCLUDES A FORWARDING ADDRESS, CONTACT THE HOUSEHOLD TO CONFIRM THAT THE MAILING ADDRESS ON THE RETURNED MAIL IS CORRECT. NO OTHER QUESTIONS MUST BE ASKED. UPDATE LITE WITH THE CORRECT MAILING ADDRESS. IF THE HOUSEHOLD CANNOT BE REACHED BY TELEPHONE, MAIL A SEMI-AUTOMATED FFCCL – CLIENT CONTACT LETTER, (18C-FF), TO THE FORWARDING ADDRESS REQUESTING THAT THE HOUSEHOLD CONTACT THE DEPARTMENT WITHIN 10 DAYS REGARDING THE RETURNED MAIL. IF THE HOUSEHOLD FAILS TO RESPOND BY THE DUE DATE AND THE SEMI- AUTOMATED FFCCL – CLIENT CONTACT LETTER (18C-FF) IS NOT RETURNED, UPDATE LITE WITH THE NEW FORWARDING MAILING ADDRESS. FOLLOW UP WITH THE HOUSEHOLD AT THE NEXT SR OR REDETERMINATION.

IF MAIL IS RETURNED FROM THE U.S. POSTAL SERVICE AS UNDELIVERABLE WITH NO FORWARDING ADDRESS, DOUBLE CHECK TO BE SURE THE ADDRESS IS CORRECT. IF THE ADDRESS IS CORRECT, NO ACTION IS REQUIRED. DO NOT CONTACT THE HOUSEHOLD REGARDING THE RETURNED MAIL. FOLLOW UP WITH THE HOUSEHOLD AT THE NEXT SR OR REDETERMINATION.

NOTE: FOR RETURNED OFS 18MR, REFER TO C-710-SNAP

C-822-2-SNAP – PR SHELTER EXPENSE CHANGES

When a residential address is updated in LITE and eligibility is run, a Free Form Client Contact Letter (FFCCL) is automatically generated and sent to the household requesting new shelter expense information and allowing the household 10 days to provide the information. If the 10th day falls on a weekend or holiday, the due date becomes the following workday.

A pending shelter cost task is automatically generated with a due date of 10 days. The task documents that new shelter costs information has been requested resulting from a residential address change.

If the household provides the requested shelter expense information:

• click start work item on the task to proceed to data collection, • navigate to shelter expenses, • end the current shelter expenses, • add the new shelter expenses, run eligibility and authorize the case.