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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-FITAP Actions On Changes Effective Date September 1, 2022

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NOTE: FOR RETURNED OFS 18MR, REFER TO C-710-FITAP.

C-823-FITAP - PR RESERVED

C-824-FITAP - PR RESERVED

C-825-FITAP - PR CHANGES REPORTED/MATCHES FROM OTHER ENTITIES

C-825-1-FITAP - PR Reserved

C-825-2-FITAP - PR Department of Corrections (DOC)

A MATCH WILL BE PERFORMED WITH THE DEPARTMENT OF CORRECTIONS THAT WILL IDENTIFY HOUSEHOLD MEMBERS WHO ARE INCARCERATED AND WHO ARE INCLUDED IN A SNAP CASE AND THE ASSOCIATED FITAP OR KCSP CASE. THIS WILL BE COMPLETED IN A WEEKLY BATCH PROCESS. INFORMATION RECEIVED FROM THE DOC MATCH IS CONSIDERED VERIFIED UPON RECEIPT.

LITE

IF A MEMBER HAS BEEN IDENTIFIED BY THE DOC MATCH AS BEING INCARCERATED, AN INTERFACE TASK WILL BE GENERATED. STAFF MUST ATTEMPT TO CONTACT THE CLIENT BY PHONE TO DISCUSS THE INCARCERATION TASK.

 IF THE WORKER IS ABLE TO REACH THE CLIENT:

o STEP 1 - OBTAIN THE FACILITY NAME, FACILITY PHONE NUMBER, INCARCERATION DATE AND RELEASE DATE, o STEP 2 - CONTACT THE FACILITY TO CONFIRM THE DATES PROVIDED BY THE CLIENT AND VERIFY THEY ARE NO LONGER INCARCERATED, o STEP 3 - MAKE A DETAILED CASE NOTE INCLUDING ALL THE INFORMATION OBTAINED AS WELL AS THE NAME OF THE PERSON SPOKEN TO, ETC, o STEP 4 - ONCE VERIFIED WITH THE FACILITY, UPDATE THE WORK ITEM FOR THE INTERFACE TASK TO A STATUS OF ‘COMPLETE’ IN LITE.

 IF THE WORKER IS UNABLE TO REACH THE CLIENT BY TELEPHONE:

o GENERATE A SEMI-AUTOMATED * FFCCL CLIENT CONTACT LETTER (18C-FF) ** *** IN THE CORRESPONDENCE MODULE OF LITE AND REQUEST THE CLIENT TO CONTACT THE AGENCY TO DISCUSS THEIR CASE WITHIN 10 DAYS.

o IF THE CLIENT CONTACTS THE AGENCY, FOLLOW STEPS 1-4 LISTED ABOVE.