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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-FITAP Actions On Changes Effective Date September 1, 2022

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IF, IN PERSON OR ON THE PHONE, THE CLIENT STATES “NO” THEY WOULD NOT LIKE TO CHANGE THEIR NAME OR ADDRESS FOR VOTER REGISTRATION PURPOSES, PROVIDE THE OFS 1VR ALONG WITH THE ATTACHED LOUISIANA VOTER REGISTRATION APPLICATION TO THE CLIENT. HAVE THE CLIENT COMPLETE THE OFS 1VR. IF THE OFS 1VR IS RETURNED, FILE THE FORM IN ONBASE.

IF THE CHANGE OF ADDRESS OR NAME WAS PROVIDED THROUGH CAFÉ, BY PHONE, MAIL, FAX, OR EMAIL, PROVIDE THE OFS 1VR ALONG WITH THE ATTACHED LOUISIANA VOTER REGISTRATION APPLICATION TO THE CLIENT. IF THE CLIENT RETURNS THE OFS 1VR INDICATING “YES” THEY NEED ASSISTANCE IN COMPLETING THE LOUISIANA VOTER REGISTRATION APPLICATION, THE WORKER SHALL CONTACT THE CLIENT BY TELEPHONE AND PROVIDE THE REQUESTED ASSISTANCE. UPON RECEIPT, FILE ALL COMPLETED OFS 1VRs IN ONBASE AND RETAIN FOR AT LEAST 36 MONTHS. PROCESS THE LOUISIANA VOTER REGISTRATION APPLICATION IN ACCORDANCE WITH CHAPTER 7, C-200.

IF THE PERSON DOES NOT WISH TO REGISTER OR DOES NOT CHECK A BOX ON THE OFS 1VR, THE PERSON IS CONSIDERED TO HAVE DECLINED TO REGISTER TO VOTE. IF A PERSON DOES NOT SIGN THE OFS 1VR, IT STILL MAY BE PROCESSED. THE WORKER MUST INDICATE IN THE COMMENT/REMARKS SECTION THAT THE PERSON REFUSED TO SIGN THE FORM. THE WORKER MUST DOCUMENT IN CAFÉ THAT THE DECLARATION FORM WAS PROVIDED.

REFER TO CHAPTER 7, C-200 FOR MORE INFORMATION ON VOTER REGISTRATION.

C-822-1-FITAP - PR Returned Mail

IF MAIL IS RETURNED FROM THE U.S. POSTAL SERVICE AS UNDELIVERABLE THAT INCLUDES A FORWARDING ADDRESS, CONTACT THE HOUSEHOLD TO CONFIRM THAT THE MAILING ADDRESS ON THE RETURNED MAIL IS CORRECT. NO OTHER QUESTIONS MUST BE ASKED. UPDATE * LITE ** WITH THE CORRECT MAILING ADDRESS. IF THE HOUSEHOLD CANNOT BE REACHED BY TELEPHONE, MAIL A *** * SEMI-AUTOMATED FFCCL - CLIENT CONTACT LETTER (18C-FF) TO THE FORWARDING ADDRESS REQUESTING THAT THE HOUSEHOLD CONTACT THE DEPARTMENT WITHIN 10 DAYS REGARDING THE RETURNED MAIL. IF THE HOUSEHOLD FAILS TO RESPOND BY THE DUE DATE AND THE SEMI- AUTOMATED FFCCL - CLIENT CONTACT LETTER (18C-FF) IS NOT RETURNED, UPDATE LITE ** WITH THE NEW FORWARDING MAILING ADDRESS. FOLLOW UP WITH THE HOUSEHOLD AT THE NEXT SR OR REDETERMINATION.

IF MAIL IS RETURNED FROM THE U.S. POSTAL SERVICE AS UNDELIVERABLE WITH NO FORWARDING ADDRESS, DOUBLE CHECK TO BE SURE THE ADDRESS IS CORRECT. IF THE ADDRESS IS CORRECT, NO ACTION IS REQUIRED. DO NOT CONTACT THE HOUSEHOLD REGARDING THE RETURNED MAIL. FOLLOW UP WITH THE HOUSEHOLD AT THE NEXT SR OR REDETERMINATION.