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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-FITAP Actions On Changes Effective Date September 1, 2022

7 of 12 APRIL 11 AND SENDS A NOTICE OF ADVERSE ACTION. THE BENEFITS WILL DECREASE EFFECTIVE MAY. THE CASE IS RECERTIFIED EFFECTIVE JUNE.

EXAMPLE 5: A MAY REDETERMINATION APPLICATION IS RECEIVED IN THE OFFICE ON APRIL 26 REPORTING A CHANGE THAT WILL RESULT IN A DECREASE IN BENEFITS. THE WORKER PROCESSES THE CASE IN THE REDETERMINATION MONTH ON MAY 15. THE CHANGE IS EFFECTIVE JUNE AND THE CASE IS RECERTIFIED EFFECTIVE JUNE.

C-821-3-FITAP - PR Information Insufficient to Determine Eligibility and Benefit Level

IF THE REPORTED INFORMATION IS INSUFFICIENT TO DETERMINE ELIGIBILITY AND BENEFIT LEVEL, DO NOT CLEAR INFORMATION ON SIEVS, LDET, THE WORK NUMBER, OR BENDEX. CONTACT THE HOUSEHOLD BY TELEPHONE TO DISCUSS THE REPORTED CHANGE. IF THE HOUSEHOLD CANNOT BE REACHED, *** * SEND A SEMI-AUTOMATED FFCCL - CLIENT CONTACT LETTER (18C-FF) IN LITE **, REQUESTING THAT THE HOUSEHOLD CONTACT THE DEPARTMENT TO DISCUSS THE REPORTED CHANGE. ALLOW TEN CALENDAR DAYS FOR THE HOUSEHOLD TO CONTACT THE DEPARTMENT. IF THE 10th DAY FALLS ON A WEEKEND OR HOLIDAY, THE DUE DATE BECOMES THE FOLLOWING WORKDAY.

IF THE HOUSEHOLD CONTACTS THE DEPARTMENT, OBTAIN THE INFORMATION NECESSARY TO DETERMINE THE EFFECT OF THE CHANGE ON THE BENEFITS.

IF THE HOUSEHOLD FAILS TO RESPOND TO THE ** * SEMI-AUTOMATED FFCCL - CLIENT CONTACT LETTER (18C-FF) ** OR REFUSED TO PROVIDE SUFFICIENT INFORMATION TO DETERMINE ELIGIBILITY OR BENEFIT LEVEL, SEND ADVANCE NOTICE OF ADVERSE ACTION TO CLOSE THE CASE.

C-822-FITAP - PR ADDRESS/NAME CHANGES

IF THE HOUSEHOLD REPORTS A CHANGE OF ADDRESS OR NAME IN PERSON OR BY PHONE, ASK “DO YOU WANT YOUR CHANGE OF ADDRESS/NAME TO BE USED FOR VOTER REGISTRATION PURPOSES”?

IF A CLIENT REPORTS THE CHANGE IN PERSON, PROVIDE THE VOTER REGISTRATION DECLARATION STATEMENT – CHANGE OF ADDRESS/NAME (OFS 1VR) ALONG WITH THE ATTACHED LOUISIANA VOTER REGISTRATION APPLICATION FOR THE CLIENT TO COMPLETE. IF THE OFS 1VR AND LOUISIANA VOTER REGISTRATION APPLICATION ARE COMPLETED IN PERSON, ACCEPT THE COMPLETED FORMS. IF THE CLIENT RETURNS THE OFS 1VR INDICATING “YES” THEY WOULD LIKE ASSISTANCE WITH COMPLETING THE LOUISIANA VOTER REGISTRATION APPLICATION, A WORKER SHALL ASSIST THE CLIENT WITH COMPLETING THE FORM UNLESS ASSISTANCE IS REFUSED. FILE ALL COMPLETED OFS 1VRs IN ONBASE AND RETAIN FOR AT LEAST 36 MONTHS. PROCESS THE LOUISIANA VOTER REGISTRATION APPLICATION IN ACCORDANCE WITH CHAPTER 7, C-200.