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32. Cashiers can manually enter the payment card number (PAN) if they identify the eWIC benefit card cannot be read by their point of sale (POS) system. Under no circumstances can the 16 digit PAN be manually entered without the eWIC cardholder presenting the actual eWIC benefit card and entering a PIN. Cashiers should encourage the eWIC cardholder to contact the local agency so that the benefit card can be replaced. If further help is needed pertaining to this issue, ask for management assistance. Food Delivery System 33. Vendor must be WIC EBT capable with use of a Point of Sale (POS) device, integrated system or mobile application. Transactions may be supported through in-lane procedures, self-checkout, scan and go, curbside pickup and online ordering with curbside or in-store payment and pickup. Regardless of checkout method, personnel familiar with WIC transactions must be present for assistance, and customer must manually enter their Personal Identification Number (PIN) when completing the payment. 34. Vendor must comply with the Electronic Benefits Transfer (EBT) operating rules, standards and technical requirements of the WV WIC EBT system, and United States of Agriculture (USDA), Food and Nutrition Service (FNS) regulations. 35. Vendor shall not charge the WV WIC Program any third-party commercial processing costs and fees incurred from Electronic Benefits Transfer (EBT) multi-function equipment. Commercial transaction processing costs and fees imposed by a third-party processor which the Vendor elects to use to connect to the EBT system of the WV WIC Program shall be the responsibility of the Vendor. The WV WIC Program shall not pay for ongoing maintenance, processing fees or operational costs for vendor integrated systems to support WIC EBT. 36. The WV WIC Program will not pay or reimburse the Vendor for interchange fees related to WIC EBT transactions. 37. Point of Sale (POS) terminals used to support the WIC Program and participant access will be deployed in accordance with the minimum lane coverage provisions of §246.12(z)(2). At its discretion, on a case-by-case basis, the WV WIC Program may pay the ongoing maintenance, processing fees or operational costs, as outlined in the WV WIC third party processor contract, of POS terminals utilized solely for WIC transactions, or, multi-function POS terminals at Vendor locations necessary for participant access. Any costs shared by the WV WIC Program will be proportional to the POS terminal usage for the WIC Program. The WV WIC Program may remove excess terminals if actual redemption activity warrants a reduction consistent with the redemption levels outlined in §246.12(z)(2)(i) and (z)(2)(ii): ● Class 1 and Class 2 stores (Superstores and Supermarkets) One POS terminal for every $11,000 in monthly WIC redemption up to a total of four POS terminals, or the number of lanes in the location; whichever is less. At a minimum, terminals shall be installed in monthly WIC redemption threshold increments as follows: one terminal for $0 to $11,000; two terminals for $11,001 to $22,000; three terminals for $22,001 to $33,000; and four terminals for $33,001 and above. ● All other Vendors One POS terminal for every $8,000 in monthly redemption up to a total of four POS terminals, or the number of lanes in the location; whichever is less. At a minimum, terminals shall be installed in monthly WIC redemption thresholds as follows: one terminal for $0 to $8,000; two terminals for $8,001 to $16,000; three terminals for $16,001 to $24,000; and four terminals for $24,001 and above. The monthly redemption levels used for the installation formula shall be the average redemptions based on a period of up to 12 months of prior redemption. 38. Vendor must return state issued POS terminals within thirty (30) days when a WIC Vendor Agreement is terminated. The WV WIC Program will provide a pre-paid return shipping label. 39. Vendor shall apply the WV WIC Approved Product List (APL) to their integrated processing systems when retrieved, and no later than within 48 hours of the APL file create date and time as recorded in the APL file header record in accordance with provisions of Section 11.5 of the FNS Operating Rules. Payment of Redeemed Food Benefits Page 4 of 12