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40. The WV WIC Program may make price adjustments to the purchase price on benefits or redemption requests submitted by the Vendor to ensure compliance with the price limitations applicable to the Vendor’s peer group and competitive price criteria. 41. The WV WIC Program may deny payment for improperly transacted eWIC purchases or may initiate a claim for payments already made on improperly redeemed eWIC purchases. When the WV WIC Program determines the Vendor has committed a violation which affects the payment to the Vendor, the WV WIC Program will delay payment or establish a claim. The WV WIC Program may delay payment or establish a claim in the amount of the full purchase price of each transaction that contained the Vendor overcharge or other error. The WV WIC Program will provide an opportunity for the Vendor to justify or correct an overcharge or error even though the Vendor must pay any claim assessed by the WV WIC Program. In collecting a claim, the WV WIC Program may offset the claim against current or subsequent amounts to be paid to the Vendor. In addition to denying payment or assessing a claim, the WV WIC Program may sanction the Vendor for overcharges or other errors in accordance with the WV WIC Sanction Policy and Listing. 42. Vendor shall notify the WV WIC Program of any out-of-balance discrepancy or transaction that is erroneously handled, or is believed to be erroneously handled, by the processing system within ten (10) business days from the original transaction date. Merchant shall supply the WV WIC Program with any supporting documentation upon request. Failure to notify the WV WIC Program within such ten (10) business day’s period waives any right to an adjustment. In addition, the WV WIC Program may initiate adjustments where a WIC participant submits a substantiated claim within ninety (90) calendar days of the date of a transaction or where other system errors have been identified. Out of balance discrepancies are between the Vendor and WV WIC Program, and are not client or retailer adjustments that must comply with the timeframes as specified in the federal regulations. 43. Vendor shall notify the WV WIC Program promptly of any erroneously settled funds to Vendor’s account and repay such erroneously settled funds to the WV WIC Program within ten (10) days after its discovery of the erroneous settlement. 44. Vendor shall not seek any contribution from participant, parent or caretaker of infant and child participants, or authorized proxies on a valid purchase when the purchase amount exceeds the established maximum allowable reimbursement level. Nor may Vendor refuse acceptance of the eWIC benefit card or restrict quantity or type of food being purchased as long as the foods selected are WV WIC approved and meet with the specific food message on the eWIC benefit card. 45. Vendor may not seek restitution from participants, parents or caretakers of infant and child participants, or authorized proxies for eWIC purchases for which the WV WIC Program has denied payment or provided partial payment. WV WIC purchases are conditional payment instruments, which must meet specific requirements for payment. All payment issues are strictly between the Vendor and the WV WIC Program. 46. Vendor shall permit the WV WIC Program to transfer reimbursements by electronic funds transfer into Vendor's designated bank account. Routine Monitoring 47. Vendor understands that it may be monitored by the WV WIC Program and/or the USDA/FNS for compliance with WV WIC Program requirements. That monitoring includes, but is not limited to, the Program's authority to conduct covert compliance purchases to determine improper Vendor practices. 48. The Vendor must maintain inventory records (paper, electronic or digital) used for Federal tax reporting purposes and other records the State Agency may require throughout the course of the Vendor Agreement for a period of three (3) years. Upon request, the Vendor must make available to representatives of the State Agency, USDA, and the Comptroller General of the United States, at any reasonable time and place for inspection and audit all Program related records (paper, electronic or digital). 49. During a monitoring visit or at any other time, Vendor shall provide the WV WIC Program with inventory reports. Reports must demonstrate correct shelf prices and stock varieties and amounts required for Program participation, shelf price records and wholesale purchase invoices throughout the existing Agreement period which details the list of WV WIC food items purchased by Vendor, and access to all of Vendor's WV WIC Program related records. 50. Vendor shall provide access to eWIC redemptions negotiated the day of the monitoring visit at the request of the Page 5 of 12