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21. Vendor may not provide refunds or permit exchanges for authorized supplemental foods obtained with the eWIC benefit card, except for the replacement of an identical authorized supplemental food item when the original authorized supplemental food item is defective, spoiled, or has exceeded its “sell by”, “best if used by” or other date limiting the sale of use of the food item. An identical authorized supplemental food item means the exact brand and size as the original authorized supplemental food item obtained and returned by the participant. Vendor understands that the WV WIC Program is not obligated to reimburse Vendor for benefits when substitutions have been made. 22. Vendor may not provide unauthorized food items or non-food items in exchange for eWIC benefits, nor permit any unauthorized product or service to be paid for with a eWIC benefit card. 23. Vendor shall not provide cash or credit (including rain-checks) for redemption of food benefits in addition to and/or in lieu of authorized food. Vendor shall not allow the eWIC benefit card to be used to pay on a charge account or due bill instead of providing the food listed on the WIC Approved Food List. Vendor understands that the WV WIC Program is not obligated to reimburse Vendor for benefits when such redemption is made. 24. Vendor shall not compel participants to buy store brands, to buy a lesser quantity than specified on the eWIC benefit card or compel participants to buy a lesser or more expensive brand, with the exception of milk which must be the least expensive brand due to State cost containment policies, as long as the selected food(s) is WV WIC approved and complies with the quantity and type of food(s) specified on the eWIC benefit card. 25. Vendor shall provide the supplemental food at the current shelf price or at less than the current shelf price charged to other customers. Vendor understands that any charge for an item of more than the shelf price made by any agent, representative, employee or equipment of the Vendor, whether intentional or unintentional, will be considered an overcharge. The purchase price and requested reimbursement for WIC purchases must include only the authorized supplemental food items actually provided to the WIC customer. 26. Vendor shall accept eWIC benefit cards only from participants, parents or caretakers of infant and child participants, or authorized proxies during their specified benefit time period. Vendor shall not require identification other than the eWIC card and Personal Identification Number (PIN). Keep all eWIC cardholder information confidential. 27. Vendor shall offer the WV WIC Program and participants, parents or caretakers of infant and child participants, or authorized proxies the same courtesies as offered to other customers. Vendor shall offer a sales receipt (paper, digital, or electronic), honor manufacturer coupons, store reward/loyalty cards, extend a sale or any other promotional or discount offers to the WV WIC Program and participants as offered or extended to other customers. 28. An eWIC receipt, at a minimum must: show the last four digits of the card number, store name and address, the date and time of the transaction, purchased food items including quantity, description and unit of measure, unit cost, total purchase price, benefit expiration date, and the remaining balance of available benefits. 29. Vendor shall not collect sales tax on WV WIC food purchases. The only exception to this policy is overage of the fruit and vegetable benefit. The participant will be responsible for any dollar amount over the value of the fruit and vegetable benefit. The vendor must allow the participant, authorized representative or proxy to pay the difference when a fruit and vegetable purchase exceeds the value of eWIC benefits (also known as a split tender transaction). 30. Vendor shall not charge participants, parents or caretakers of infant and child participants, or authorized proxies’ money for food purchased with the eWIC benefit card. Acceptance of eWIC for payment of purchase of WV WIC approved food constitutes payment in full to the Vendor. The only exception to this policy regards an overage of a fruit and vegetable benefit. The participant will be responsible for any dollar amount over the value of the fruit and vegetable benefit. The vendor must allow the participant, authorized representative or proxy to pay the difference when a fruit and vegetable purchase exceeds the value of eWIC benefits (also known as a split tender transaction). 31. Vendor shall not provide incentive items, vendor discounts, coupons or other promotions to WIC customers that are not offered to non-WIC customers. This includes any food, merchandise or service provided by a Vendor to attract WIC customers or encourage customer loyalty. Page 3 of 12