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Crossroads Software Maintenance and Enhancement Services VDH PAGE 3 Contract # VDH-21-707-0156

A. Contract Term ........................................................................................................................................... 9 B. Termination for Convenience ........................................................................................................ 10 C. Termination for Cause .................................................................................................................... 10 D. Termination for Non-Appropriation of Funds ............................................................................. 10 E. Effect of Termination ...................................................................................................................... 10 F. Termination by Supplier ................................................................................................................. 10 G. Transition of Services .................................................................................................................... 10 H. Contract Kick-Off Meeting ............................................................................................................. 11 I. Transition Out Plan .............................................................................................................................. 11 J. Contract Closeout ........................................................................................................................... 11 4. SUPPLIER PERSONNEL ........................................................................................................................... 11 A. Selection and Management of Supplier Personnel .................................................................... 11 B. Key Personnel .................................................................................................................................. 11 C. Subcontractors ................................................................................................................................ 11 5. NEW TECHNOLOGY ................................................................................................................................. 12 A. Access to New Technology ........................................................................................................... 12 B. New Service Offerings Not Available from Supplier ................................................................. 12 6. GENERAL WARRANTY ............................................................................................................................ 12 A. Coverage Period .............................................................................................................................. 12 B. Component Warranty ..................................................................................................................... 12 C. Interoperability Warranty ................................................................................................................ 12 D. Performance Warranty .................................................................................................................... 12 E. Documentation and Deliverables .................................................................................................. 12 F. Malicious Code ............................................................................................................................... 13 G. Open Source ......................................................................................................................................... 13 H. Supplier’s Viability ......................................................................................................................... 13 I. Supplier’s Past Experience ........................................................................................................... 13 7. RESERVED 8. RIGHTS TO WORK PRODUCT ................................................................................................................. 13 A. Work Product ................................................................................................................................... 13 B. Ownership ........................................................................................................................................ 14 C. Pre-existing Rights .......................................................................................................................... 14 D. Return of Materials ……………………………………………………………………………………….14 9. RESERVED ................................................................................................................................................. 14 10. DELIVERY AND INSTALLATION ............................................................................................................. 14 A. Scheduling ....................................................................................................................................... 14 B. Deployment of Solution ................................................................................................................. 14 C. Documentation of Software Configuration ................................................................................. 14 11. ACCEPTANCE AND CURE PERIOD ........................................................................................................ 15 A. Services Acceptance Criteria ........................................................................................................ 15 B. Services Cure Period ...................................................................................................................... 15

12. WARRANTY AND MAINTENANCE SERVICES ...................................................................................... 15 A. Known Defects ................................................................................................................................ 15 B. New Releases .................................................................................................................................. 15 C. Coverage .......................................................................................................................................... 15 D. Service Levels ................................................................................................................................. 16 E. Software Evolution .......................................................................................................................... 16 F. Escalation Procedures ................................................................................................................... 16 DocuSign Envelope ID: D69B105E-7A47-46ED-8B09-C0071CE057F5 DocuSign Envelope ID: 33024638-F519-4808-AF31-3DA182A2CE1E