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Crossroads Software Maintenance and Enhancement Services VDH PAGE 2 Contract # VDH-21-707-0156

INFORMATION TECHNOLOGY CONTRACT TABLE OF CONTENTS 1. PURPOSE AND SCOPE .................................................................................................................................... 6 2. DEFINITIONS ................................................................................................................................................ 6 A. Agency ................................................................................................................................................ 6 B. Agent ................................................................................................................................................... 6 C. Acceptance ................................................................................................................................................ 6 D. Authorized User ................................................................................................................................ 6 E. Claim ................................................................................................................................................... 6 F. Code .................................................................................................................................................... 6 G. Commercial Off-The-Shelf (“COTS”) Software .............................................................................. 6 H. Commonwealth ................................................................................................................................. 6 I. Commonwealth Indemnified Parties .................................................................................................... 6 J. Component ........................................................................................................................................ 6 K. Computer Virus .................................................................................................................................. 7 L. Concurrent Users .............................................................................................................................. 7 M. Confidential Information ................................................................................................................... 7 N. Contract .............................................................................................................................................. 7 O. Contractor ................................................................................................................................................. 7 P. Deliverable ......................................................................................................................................... 7 Q. Documentation .................................................................................................................................. 7 R. Effective Date .................................................................................................................................... 7 S. Escrow Agent ........................................................................................................................................... 8 T. Federal Tax Information (“FTI”) ..................................................................................................... 8 U. Maintenance Coverage Period (“MCP”) ................................................................................... 8 V. Maintenance Level ............................................................................................................................ 8 W. Maintenance Services ....................................................................................................................... 8 X. Party .................................................................................................................................................... 8 Y. Receipt ................................................................................................................................................ 8 Z. Requirements .................................................................................................................................... 8 AA. Services .............................................................................................................................................. 8 BB. Software .............................................................................................................................................. 8 CC. Software Enhancements ................................................................................................................... 8 DD. Software Publisher ............................................................................................................................ 9 EE. Solution .............................................................................................................................................. 9 FF. Subcontractor ........................................................................................................................................... 9 GG. Supplier ...................................................................................................................................................... 9 HH. Supplier Personnel.................................................................................................................................. 9 II. SWaM .................................................................................................................................................. 9 JJ. Term .................................................................................................................................................... 9 KK. Transition Out Plan .......................................................................................................................... 9 LL. Transition Period .............................................................................................................................. 9 MM. Warranty Period ............................................................................................................................... 9 NN. Work Product ..................................................................................................................................... 9

3. TERM AND TERMINATION ......................................................................................................................... 9 DocuSign Envelope ID: D69B105E-7A47-46ED-8B09-C0071CE057F5 DocuSign Envelope ID: 33024638-F519-4808-AF31-3DA182A2CE1E