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Crossroads Software Maintenance and Enhancement Services VDH PAGE 4 Contract # VDH-21-707-0156

13. FEES, ORDERING, AND PAYMENT PROCEDURE ............................................................................... 16 A. Fees and Charges ........................................................................................................................... 16 B. Reproduction Rights for Supplier-Provided Software ............................................................... 16 C. Ordering ........................................................................................................................................... 16 D. Performance Work Statement (PWS) .............................................................................................. 17 E. Purchase Payment Terms ............................................................................................................. 17 F. Reimbursement of Expenses ....................................................................................................... 17 G. Disputed Charges …………………………………………………………………………………………. 18 14. REPORTING ............................................................................................................................................... 18 A. Small Business Procurement and Subcontracting Spend ....................................................... 18 15. SUPPLIER PERFORMANCE METRICS ................................................................................................... 19 16. STATUS MEETINGS .................................................................................................................................. 19 17. STEERING COMMITTEE ........................................................................................................................... 19 18. POLICIES AND PROCEDURES GUIDE ....................................................................................................... 19 19. TRAINING AND DOCUMENTATION ........................................................................................................ 19 A. Training ............................................................................................................................................. 19 B. Documentation ................................................................................................................................ 19 20. VDH SELF-SUFFICIENCY ......................................................................................................................... 20 21. COMPETITIVE PRICING............................................................................................................................ 20 22. CONFIDENTIALITY .................................................................................................................................... 20 A. Treatment and Protection .............................................................................................................. 20 B. Return or Destruction ..................................................................................................................... 20 C. Confidentiality Statement.............................................................................................................. 21 D. Freedom of Information Act Acknowledgement ....................................................................... 21 23. INDEMNIFICATION .................................................................................................................................... 21 A. Indemnification Generally ............................................................................................................ 21 B. Defense of Claims ........................................................................................................................... 21 C. Duty to Replace or Reimburse ...................................................................................................... 21 D. Supplier Dispute of Obligation to Indemnify .............................................................................. 21 24. LIABILITY .................................................................................................................................................... 21 A. Supplier Liability ............................................................................................................................. 21 B. Limitation of Liability ...................................................................................................................... 22 25. INSURANCE ............................................................................................................................................... 22 26. SECURITY COMPLIANCE ......................................................................................................................... 22 27. IMPORT/EXPORT ....................................................................................................................................... 22 28. BANKRUPTCY ........................................................................................................................................... 22 29. GENERAL PROVISIONS ........................................................................................................................... 23 A. Relationship Between VDH and Supplier .................................................................................... 23 B. Licensing Within the Commonwealth .......................................................................................... 23 C. Incorporated Contractual Provisions ........................................................................................... 23 D. Compliance with the Federal Lobbying Act ........................................................................................ 23 E. Ethics in Public Contracting .......................................................................................................... 23 F. Governing Law.............................................................................................................................................. 24 G. Assignment ...................................................................................................................................... 24 H. Severability ....................................................................................................................................... 24 I. Survival ............................................................................................................................................. 24 J. Force Majeure .................................................................................................................................. 24 K. No Waiver ......................................................................................................................................... 24 L. Remedies .......................................................................................................................................... 24 DocuSign Envelope ID: D69B105E-7A47-46ED-8B09-C0071CE057F5 DocuSign Envelope ID: 33024638-F519-4808-AF31-3DA182A2CE1E