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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 55 Chapter 1 Application/Redetermination Process

• Explain the authorization to receive information and referral services about Temporary Assistance for Needy Families (TANF) and other programs offered by the West Virginia DOHS. • Explain the following about Electronic Benefits Transfer (EBT): o SNAP benefits will be deposited into an EBT account and accessed with an EBT card o When the card will be received and how to create a personal identification number (PIN). o The card must be activated prior to use. o When the benefits will be available in the account o The importance of choosing an authorized cardholder who can also access the EBT account o Services which are available by calling the EBT Helpline and using either the Interactive Voice Response Unit (IVRU) or speaking with a Customer Service Representative (CSR). These services include, but are not limited to, activation of a new card, deactivating a lost/stolen/damaged EBT card, obtaining a new or different PIN, cancellation of an authorized cardholder or checking an account balance. The client must be told during the intake interview that his Combined Issuance must last until his next issuance is available and the date his next issuance will be available. He must also be told that no additional SNAP benefits are available should he use them all prior to receipt of the next issuance. 1.4.8 DUE DATE OF ADDITIONAL INFORMATION NOTE: For EBT, the AG may have an authorized cardholder to spend benefits from the AG’s EBT account. There is not a separate case or EBT account, but the authorized cardholder has a separate EBT card with his own Personal Identification Number (PIN) and uses the card to spend benefits from the AG’s EBT account in the same manner as the AG’s payee. The authorized cardholder, authorized representative and the information provider may be the same or different individuals, at the discretion of the AG’s payee.