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West Virginia Income Maintenance Manual Chapter 1
West Virginia Income Maintenance Manual Page 54 Chapter 1 Application/Redetermination Process
o The agency will only accept unwritten signatures as a means to comply with civil rights laws. This method of signature is a last resort and the DFA Policy Unit must be consulted prior to accepting an unwritten signature. The case record must be documented with why this signature method was utilized. In this circumstance, the agency is not required to also obtain a written signature. Example: An unwritten signature may be necessary if an applicant has two broken hands and is able to comply with other aspects of the application and interview process. 1.4.7 CONTENT OF THE INTERVIEW The identity of the applicant AG member and/or authorized representative must be verified and documented in the case record prior to benefit approval. In addition to the responsibilities in Section 1.2, the Worker has the following additional responsibilities during the intake interview specific to SNAP: • Screen for expedited service. • Explain all aspects of SNAP including application processing time limits, expedited service, basis of initial and ongoing issuance, combined issuance, method of issuance, date benefits should be received, how to use SNAP benefits and the EBT card. • For homeless AGs with shelter costs, explain the option of using the Homeless Shelter Standard Deduction versus actual shelter and SNAP Standard Utility Allowance (SUA) costs. • Explain that the receipt of SNAP has no effect on time limits for WV WORKS, and SNAP benefits may continue even when WV WORKS stops. • Explain certification periods and specific reporting requirements. • Explain the Department of Human Services' (DOHS) employment and training programs and the requirements for keeping job/training appointments, accepting employment or training, registering for SNAP Employment and Training (SNAP E&T) and the consequences for failing to comply with the requirements. • Screen all adult SNAP recipients for SNAP general work and ABAWD exemptions; screen all adult SNAP recipients to determine if the work requirement is being met. NOTE: The Worker must determine if there is an existing EBT account. He must also inform the client of the availability of any balance remaining in the account.