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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 41 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.6 CASE MAINTENANCE AND CORRECTIVE ACTION Adjustments in Low Income Energy Assistance Program (LIEAP) payment amounts result from Worker or client errors or decisions from Fair Hearings. All changes affecting the amount of payment must be made by the Office of Client Accounts. Corrective action must be initiated on all cases in which an error has occurred, regardless of who made the error. 21.6.1 CASES DENIED IN ERROR When a case has been denied in error, the case must be re-entered in the eligibility system as an approval in order to generate payment. The Worker must notify the client in writing that his Regular and/or Emergency LIEAP application was denied in error and include the amount of the payment and to whom payment will be made. The Worker must record the corrective action in the recording space in Section IV of the application form and in the eligibility system case comments, as appropriate. 21.6.2 UNDERPAYMENTS When a case has received an underpayment, the Worker must send a memorandum to the Office of Client Accounts that indicates the case name, address, case number, amount of the underpayment, amount of the correct payment, and the type of payment (vendor or direct) to be made on behalf of or to the AG, including the vendor number, as appropriate. The Worker will also notify the client in writing that an error has been made and is being corrected. NOTE: Corrections or changes in payment amounts are not permitted at the county level after the check has been written. Workers or Supervisors must contact the State LIEAP Coordinator before taking any action resulting in the issuance of a payment other than the initial approval. Financial Clerks and designees must contact the State LIEAP Coordinator before attempting to enter payment information which does not match the amount of LIEAP approved for the assistance group (AG).