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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 42 Chapter 21 Low Income Energy Assistance Program (LIEAP)

The Office of Client Accounts will write a check as instructed in the memorandum and make the necessary corrections in the eligibility system. Under no circumstances must staff in the local DOHS office attempt to issue a corrected payment. 21.6.3 CASES APPROVED IN ERROR When an ineligible case is approved, an overpayment occurs, or an incorrect payment is made, regardless of who makes the error, the Worker must take the action outlined in Section 21.6.4 below. The State must be reimbursed for all payments issued in error. An inappropriate payment results when a client incorrectly states the primary method of home heating/cooling on page 2 of the DFA-LIEAP-1 or during the intake interview. If it is determined prior to the Emergency LIEAP approval that the client received an inappropriate Regular LIEAP payment, the Emergency LIEAP application is denied. Otherwise, the client must repay the LIEAP benefit. 21.6.4 REPAYMENT The repayment process involves notifying the client that repayment is necessary for a certain amount, obtaining the client's signature on an agreement form to repay a certain amount, receiving the funds from the client, and returning the funds to the Office of Client Accounts. 21.6.4.A Repayment Agreement When the client and the Worker discuss repayment, the client must agree to repay by any of the three methods indicated on the DFA-LIEAP-3 form. The Worker must enter the client's name, the amount of repayment, type of payment (Regular or Emergency LIEAP), and the type of error (overpayment, incorrect payment, duplicate payment, case approved in error, etc.). The Worker must ensure the client understands the statement concerning the disposition of the remaining balance when not paid by the due date. The client must sign and date the form along with the Worker and Supervisor. The original goes to the client and the copy is placed in the case record.