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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 96 Chapter 1 Application/Redetermination Process

• When the benefits will be available in the account. • The importance of choosing an authorized cardholder who can also access the EBT account. • Services are available by calling the Interactive Voice Response Unit (IVRU) or by talking with a Customer Service Representative (CSR). These services include, but are not limited to, activation of a new card, replacing a lost/stolen/damaged EBT card, obtaining a new or different PIN, cancellation of an authorized cardholder and checking an account balance(s). • EBT WV WORKS or Temporary Assistance for Needy Families (TANF) funds must not be used or accessed in adult entertainment establishments, casinos, gaming establishments, or liquor stores. This provision applies only to establishments which primarily or exclusively sell these products and does not include grocery stores or other establishments which also offer gaming activities or sell these products in addition to other goods. • Benefits deposited into the account must be used within 365 days of last use or they will be expunged. 1.5.8 DUE DATE OF ADDITIONAL INFORMATION The client and the Worker agree on the date by which additional verification must be obtained. The Worker must give the client at least 10 days for the information to be returned. NOTE: The Worker must determine if there is an existing EBT account He must also inform the client of the availability of any balance remaining in the account. NOTE: For EBT, the AG may have an authorized cardholder to spend benefits from the AG’s EBT account. There is not a separate case or EBT account, but the authorized cardholder has a separate EBT card with his own PIN and uses the card to spend benefits from the AG’s EBT account in the same manner as the AG’s payee. The authorized cardholder and the authorized representative may be the same or different individuals at the discretion of the AG.