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West Virginia Income Maintenance Manual Chapter 1
West Virginia Income Maintenance Manual Page 95 Chapter 1 Application/Redetermination Process
his own bank account. The WV WORKS benefit is deposited on the last State workday of the month prior to the month the benefit is due. The CSI benefit is available on approximately the 20th calendar day of the month. • Explain how to enroll and dis-enroll in direct deposit. • Explain that the effective date of the first direct deposit is dependent upon the date of submission of the direct deposit enrollment form and the accuracy of the information provided and is the responsibility of the Auditor’s Office. It is generally the month following the month of enrollment. • Explain that the client will receive the WV WORKS and CSI by EBT until direct deposit is effective. He may contact his bank or the Auditor’s Office to determine when the benefit has been deposited. After the initial WV WORKS benefit, only the monthly WV WORKS and CSI benefits are direct deposited. • Explain that once the client chooses direct deposit, this choice continues until the client cancels it with the Auditor’s Office. This is true even if the case is closed and later reopened. • Explain changes in bank account information must be reported to the State Auditor’s Office after enrollment. • Explain that when the benefit cannot be deposited into a bank account after enrollment, benefits will be deposited into an EBT account and the client must re-enroll in direct deposit. Until the client submits updated information to re-enroll, benefits will be deposited into an EBT account and accessed with an EBT card. 1.5.7.G.2 EBT The Worker must explain: • WV WORKS, DCA and CSI cash benefits will be deposited into an EBT account and accessed with an EBT card. If the WV WORKS and CSI benefits are direct deposited, the WV WORKS benefit and any WV WORKS and CSI supplemental benefits go in the EBT account. • When the card will be received • The cardholder must call the EBT hotline to create a PIN and activate their card prior to use.