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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page 18 Chapter 12 Benefit Replacement

Replacing WV WORKS Benefits Is Benefit Replaced? Time Limits DF-36 Replacement Limits Eligibility System Auxiliary Reason Codes lost or accidentally destroyed 2. EBT benefits used by unauthorized person

2. NO

2. N/A

2. N/A

2. N/A

2. N/A * If client’s check has been replaced and it is later determined that he signed and cashed the original check, he is ineligible for any further replacements until he has repaid the amount. ** Benefits received by direct deposit are never replaced by another direct deposit. *** For EBT card replacements, see the EBT Card Replacement Desk Guide. A.3 EBT CARD/PIN REPLACEMENT GUIDE Reason New Card/PIN Requested Is Card Replaced? * How Replaced? Forms to Sign Replacement Limits Other Act Required Card mailed but never received YES New Card Issued. If new card issued, old one is deactivated. Cards returned to the card vendor are destroyed and deactivated by the EBT Vendor. Client calls: Vendor’s toll-free ARU Customer Service Center Local Office using the eligibility system NONE NONE Ensure address is corrected in the eligibility system and transmitted to the vendor. Address change must be transmitted before new card is issued. Card lost, destroyed, damaged, or stolen YES New card issued and previously issued card deactivated. Client calls: Vendor’s toll-free ARU NONE NONE NONE Ensure address is corrected in the eligibility