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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page 17 Chapter 12 Benefit Replacement

A.2 WV WORKS REPLACEMENT DESK GUIDE Replacing WV WORKS Benefits Is Benefit Replaced? Time Limits DF-36 Replacement Limits Eligibility System Auxiliary Reason Codes Check never received YES NO replacement until five mailing days elapse Original and four copies: one copy to case record; original and two copies to Check Control; one copy with cover memo to IFM NO – if multiple replacements requested, consider alternate address, direct deposit or protective payments 916 EBT account not credited with amount NO – Must be resolved with EBT vendor after eligibility system issues N/A N/A N/A N/A 1. Check received, then stolen, lost or destroyed before being cashed 2. EBT benefits used by unauthorized person

3. WV WORKS stolen due to cyber fraud, skimming, cloning, phishing. 1. YES

2. NO

3. YES 1. NO replacement until five mailing days elapse

2. N/A

3. 30 Days 1. Original and four copies: one copy to case record; original and two copies to Check Control; one copy with cover memo to IFM 2. N/A

3. DFA-36B is completed and sent to OIG and copy is retained in case record. 1. NO – if multiple replacements requested, consider alternate address, direct deposit or protective payments

2. N/A

3. Two replacements in each Federal Fiscal Year. 1. 916

2. N/A

3. 985 1. Check cashed, then cash stolen, 1. NO 1. NO 1. N/A 1. N/A 1. N/A