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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page 19 Chapter 12 Benefit Replacement

Reason New Card/PIN Requested Is Card Replaced? * How Replaced? Forms to Sign Replacement Limits Other Act Required Customer Service Center Local Office using the eligibility system system and transmitted to the vendor. Address change must be transmitted before new card is issued. Change of payee or authorized cardholder (AC) YES Card issued to new payee or AC and previous payee and/or AC cards deactivate. A change in payee or AC in the eligibility system automatically sends new EBT cards to the new payee and/or new AC and deactivates previous cards.

A PAYEE OR AC’s EBT Card can be deactivated at any time by calling: Vendor’s toll-free ARU Customer Service Center NONE NONE Change payee or AC in the eligibility system. PIN not received, lost, forgotten, compromised or new PIN request YES Vendor’s toll-free ARU NONE NONE NONE ** A New PIN can only be requested through the local office or DOHS Customer Service Center. Both a new card and PIN are requested in the eligibility system. EBT card replacement is only for account access. It is not a replacement of the SNAP or cash assistance benefit.