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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page 8 Chapter 12 Benefit Replacement

12.3.3 PROCEDURES FOR REMAILING SUPPORT SERVICE CHECK The following steps are followed for remailing a Support Service check to a vendor: • Determine that the check was issued by inquiring in the case management system. The benefit must be in a disposition of issued and history updated with the check number. • Determine, either by inquiring benefit issuance history or telephone call, that the check has been returned to Client Accounts. • If returned, determine the address to which the check should be mailed. The local office Worker must request a new benefit in the eligibility system. 12.3.4 SUPPORT SERVICE CHECK REPLACEMENT PROCEDURES The following steps are used for Support Service replacement checks to a vendor. Support Service replacement checks are not issued by the Worker. • Determine that the check was issued by inquiring benefit issuance history in the case management system. The benefits must be in a disposition of issued and history updated with the check number. • If the Support Service check is not received within 10 workdays, excluding Sundays and holidays, after the expected check receipt date, the Worker prepares an original and four copies of the Lost Check Affidavit form (DF-36). When completing the name and address on the DF-36, the information must match the original information in the case management system on the check. • Have the vendor read or read to him the DF-36 and explain that he must return the original check if later received or found. • The vendor signs the DF-36. The vendor’s name must be exactly as shown in the case management system. Two witnesses are required if the vendor signs with an X. Signatures on all copies must be original. The Worker must complete the state, county, and date sections of the DF-36. • The Worker sends the original and two copies of the DF-36 to: Client Accounts 1 Davis Square, Suite 402 Charleston, WV 25301 File a copy of the memorandum and DF-36 in the case record.