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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page 9 Chapter 12 Benefit Replacement

• The Worker requests stop payment of the check through the eligibility system. • When Client Accounts determines the check has not been cashed, they will request stop payment of the check and Client Accounts will issue a replacement. 12.3.5 WHEN THE ORIGINAL SUPPORT SERVICE CHECK IS LOCATED If the vendor later receives or finds the original check, he must return it to the local office and endorse it to the DOHS. The Financial Clerk or designee accepts the check and issues a receipt. 12.3.6 TIME LIMITS ON REPLACEMENTS There is no specific timeframe in which a vendor must request a replacement. There is no limit on the number of times a client may have a check replaced. 12.3.7 DIRECT DEPOSIT REPLACEMENT PROCEDURES The State Auditor’s Office makes every attempt to resolve problems with unsuccessful direct deposit transactions. When a client reports that a direct deposit is not received in his account by the last State workday of the month, he must be referred to the Auditor’s Office immediately so that the deposit can be traced, and the problem resolved as soon as possible. However, when a direct deposit return is not indicated in the eligibility system, but is not credited in the client’s specified account within five State workdays of the usual direct deposit date, the following procedure is used: • The client must obtain documentation from his financial institution that the deposit has not been credited to his account. The documentation must be in writing and contain his account number. In addition, the client must sign the Non-Receipt of Direct Deposit Affidavit. An original and two copies are sent to Accounts Receivable and a copy is placed in the case record. The benefit is replaced using appropriate eligibility system procedures. • The benefit is replaced by EBT. Under no circumstances is the benefit replaced by an additional direct deposit. If the deposit is not returned from the Auditor’s Office, the