Page 1087
West Virginia Income Maintenance Manual Chapter 11
West Virginia Income Maintenance Manual
Page 2 Chapter 11 Benefit Repayment
11.2 SNAP CLAIMS AND REPAYMENT PROCEDURES When an assistance group (AG) has been issued more Supplemental Nutrition Assistance Program (SNAP) benefits than it was entitled to receive, corrective action is taken by establishing either an Unintentional Program Violation (UPV) or Intentional Program Violation (IPV) claim. The claim is the difference between the SNAP entitlement of the AG and the SNAP allotment the AG was entitled to receive. The procedures and policy by which SNAP claims are referred, established, collected, and maintained follow. 11.2.1 REFERRAL PROCESS The establishment, notification, and collection of SNAP claims is the responsibility of the Investigations and Fraud Management (IFM) Claims and Collections Unit (CCU). The collection staff members are known as Repayment Investigators (RI). Upon discovery of a potential SNAP claim, the Worker refers the case to the RI through the eligibility system. In determining if a referral is appropriate, the Worker must consider the client’s reporting requirements, the Worker’s timely action, and the advance notice period. NOTE: Claims are not established for excess benefits received solely due to the 13-day advance notice period. NOTE: If either of the following conditions exist, see the fraud referral process in Section 11.6: • The amount of SNAP overissuance due to client misrepresentation is greater than $500 • The SNAP overissuance, in combination with other overissued benefits of other programs due to client misrepresentation, is greater than $500. NOTE: Referrals are made for all overissuances, regardless of the dollar amount. Claims are not written for under $125 unless there is a liable debtor receiving SNAP at the time the claim is written, the error is discovered as the result of a Quality Control (QC) review, or it is an IPV claim. In these three situations, claims under $125 are written and collected. IPV claims must be established regardless of the total amount or participation status of the liable debtor(s). See Section 11.2.5 for definition of who is a liable debtor.