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West Virginia Income Maintenance Manual Chapter 10
West Virginia Income Maintenance Manual Page 42 Chapter 10 The Case Maintenance Process
normally have been counted. See Chapter 4 to determine when corrective payments are counted as SNAP income. 10.5.7.A.2 Retroactive Payments A retroactive payment is made when, at any time during the appeal process, it is found that, due to a DOHS error, the client did not receive a payment for which he was eligible, or that the payment he received was less than that to which he was entitled. The appeal process begins when the client requests a formal appeal. The retroactive payment covers the period over which the error occurred and is computed in the same manner as a corrective payment. Payment is made using the eligibility system. Retroactive payments are also made when eligibility is determined in a month(s) following the month of application and the client is eligible for benefits in the prior month(s). Any WV WORKS cash benefit that is not directly deposited into a bank account is deposited into an EBT account. 10.5.7.B Correcting the Address When a WV WORKS support service payment is returned to Accounts Receivable, Office of Accounting, the return is entered into the eligibility system and the Worker must determine the correct disposition of the payment and enter the appropriate information in the eligibility system. The new address must be entered into the eligibility system as soon as possible. EBT cards that are sent to an incorrect address are returned to the EBT card vendor and destroyed. When the client reports non-receipt of a card, the Worker must correct the address and indicate that a new card is required. A new card is then issued to the correct address. The Worker can check EBT card issuance on the administrative terminal. 10.5.7.C Correcting the Payee If the new payee wishes to use direct deposit, he must enroll for himself. Otherwise, he will receive an EBT card in his name to access benefits in the EBT account. See Section 10.5.4.B above for correcting the case name for EBT benefits.