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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 43 Chapter 10 The Case Maintenance Process

10.5.7.D Canceling the Benefit When the benefit issued by direct deposit is returned, the Worker receives an alert in the eligibility system and must attempt contact with the client. When cancellation is requested, the Worker must take action in the eligibility system to close the AG. If the benefit issued by direct deposit is returned and canceled, it is not counted toward the 60-month time limit. When a WV WORKS AG is closed, EBT benefits remain in the account until the AG uses the benefits or until the benefit has reached 365 days from the date of last use and then it will be expunged. See below for benefits voluntarily returned from an EBT account. 10.5.7.E Delaying the Benefit The benefit, either direct deposit or EBT, cannot be held under any circumstances. 10.5.7.F Reissuing a Returned Direct Deposit The Accounts Receivable Office receives a list of direct deposits that cannot be completed, updates benefit issuance history in the eligibility system, and cancels the benefit. The Worker receives an alert in the eligibility system, and after contact with the client, must use the appropriate system procedure to issue the benefit by EBT. Under no circumstances is a direct deposit reissued by an additional direct deposit. When WV WORKS cannot be direct deposited for any reason, the WV WORKS benefits will then be available on the EBT card. A WV WORKS Benefit must not be held for any reason. The Worker may delay the entry of a change of payee to give the client time to access enough benefits to provide for the AG until the new EBT card is received. See Section 10.5.7.C above.