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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 27 Chapter 10 The Case Maintenance Process

10.4.4.H Returned SNAP Benefits When the client wishes to return SNAP benefits that are in the EBT account, the client is referred to the Repayment Investigator (RI) when such staff is available in the local office. The RI completes a claim and removes the benefits from the EBT account using the administrative terminal and credits the benefits as a repayment on the claim. The client must sign form IG-IFM- BENPAY-1. The RI completes the bottom of the form to indicate the benefits were removed. If IFM staff is not available in the local office, a Supervisor in the local office completes the IG- IFM-BENPAY-1 and removes the benefits from the EBT account using the administrative terminal. The Supervisor completes a referral through the eligibility system to IFM for the claim and forwards the original IG-IFM-BENPAY-1 to the RI. When the client is unable or unavailable to sign the IG-IFM-BENPAY-1, the Worker must write “Signature Not Available” and record the reason. 10.4.5 CORRECTIVE PROCEDURES 10.4.5.A Restoring Lost Benefits The agency must restore benefits that were lost due to one or more of the following: • Errors made by the DOHS, including when DOHS expunged benefits immediately upon notification of the death of the Assistance Group, then discovered the Assistance Group is not deceased and the benefits were expunged in error. • Action taken due to failure of the client to act responsibly when good cause is established later; • Through no fault of the DOHS or client, a sudden change in the client’s circumstances that occurred and was reported in the last 10 days of the month requires action to correct the allotment for the following month. See “Increase in Benefits” above; or