Page 1019

West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 28 Chapter 10 The Case Maintenance Process

• An Intentional Program Violation (IPV) disqualification penalty was established against an AG and was subsequently reversed. Corrective Procedures Example: A SNAP AG has a decrease in monthly income of $125 beginning in June. The change is not reported until August, but it is after the system deadline date to increase benefits for September. The change is made in the eligibility system effective October and supplemental benefits are issued for the difference due for September. Benefits are not restored for June through August. The client is notified of restored benefits. 10.4.5.B When Lost Benefits Are Not Restored? Lost benefits are not restored when: • The client fails to take required actions without good cause • Benefits are lost due to the client's failure to provide correct and timely information • The client requests restoration of lost benefits, but fails to provide documentation to verify the loss NOTE: Restored benefits are used to offset existing claims prior to issuing any remainder to the client. NOTE: When supplemental benefits must be issued due to deadline constraints for increasing benefits, the supplemental benefits are not considered restored benefits, even when the change was not reported timely. See Addition of an AG Member or a Decrease in Income of $125 or more above. NOTE: Lost benefits are not restored for the month in which the change occurred under any circumstances. Benefits are not restored under any circumstances for periods of time in excess of those described in Time Limits for Restoring Benefits below.

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Page 1019

Official source

West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 28 Chapter 10 The Case Maintenance Process

• An Intentional Program Violation (IPV) disqualification penalty was established against an AG and was subsequently reversed. Corrective Procedures Example: A SNAP AG has a decrease in monthly income of $125 beginning in June. The change is not reported until August, but it is after the system deadline date to increase benefits for September. The change is made in the eligibility system effective October and supplemental benefits are issued for the difference due for September. Benefits are not restored for June through August. The client is notified of restored benefits. 10.4.5.B When Lost Benefits Are Not Restored? Lost benefits are not restored when: • The client fails to take required actions without good cause • Benefits are lost due to the client's failure to provide correct and timely information • The client requests restoration of lost benefits, but fails to provide documentation to verify the loss NOTE: Restored benefits are used to offset existing claims prior to issuing any remainder to the client. NOTE: When supplemental benefits must be issued due to deadline constraints for increasing benefits, the supplemental benefits are not considered restored benefits, even when the change was not reported timely. See Addition of an AG Member or a Decrease in Income of $125 or more above. NOTE: Lost benefits are not restored for the month in which the change occurred under any circumstances. Benefits are not restored under any circumstances for periods of time in excess of those described in Time Limits for Restoring Benefits below.