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West Virginia Income Maintenance Manual Chapter 10
West Virginia Income Maintenance Manual Page 26 Chapter 10 The Case Maintenance Process
Recipients of federal benefits, such as RSDI, SSI, Black Lung, or VA Benefits, may receive periodic COLAs. RSDI/SSI increases are handled in accordance with instructions in Appendix A of this chapter. All other federal benefit COLAs are treated as any other change, except that the client is not required to report the change. 10.4.4.E Change of Address A change of address is made in the eligibility system as soon as the client reports it. Any other changes the client reports in addition to the address change are also acted on at the same time when notice requirements permit. A change of address after the system deadline does not affect receipt of SNAP benefits in an EBT account. When the client requests a replacement EBT card and his address has changed, the address change must be made in the eligibility system before the new card is issued to ensure the card is sent to the correct address. 10.4.4.F Closure of Other Benefits When a WV WORKS or Medicaid AG also certified for SNAP benefits is closed, and there is enough information to continue SNAP benefits, the SNAP benefits must continue with no interruption in benefits. When notification of the closure is sent, it must also state that the AG continues to be eligible for SNAP. When there is not enough information to continue SNAP benefits, a DFA-6 or verification checklist is sent to request the additional information needed. If the AG does not respond, notice for closure of the SNAP AG is sent. 10.4.4.G Complaints Regarding Trafficking of SNAP Benefits The Worker must refer complaints concerning a store trafficking SNAP benefits, such as a retailer buying EBT benefits for cash or selling ineligible items, or intentionally bypassing restrictions related to the SNAP soda restriction waiver, to the WV Office of Inspector General. The Workers must refer complaints concerning a client who is trafficking SNAP benefits, including attempts to misuse benefits to obtain restricted soda products under the SNAP soda restriction waiver, to IFM. See Section 11.2.