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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 25 Chapter 10 The Case Maintenance Process

Any changes to spelling, middle initial, or last name do not deactivate the existing EBT card. If the payee requests a new card to reflect the name change, it is requested in the eligibility system the same day the change is entered or through the EBT Helpline the next day. In addition, if the client reports non-receipt of the newly issued card and the Worker issues another, the newly issued card is deactivated and cannot be used if or when the client receives it. Any time a new card is requested, the original card is deactivated. All EBT cards are mailed the next business day, excluding federal holidays, and should be received five to seven days from the date requested. Workers must inform all clients at the time of a change in payee that the current card will be deactivated, and they must plan for this benefit inaccessibility if there is not an authorized cardholder who can access benefits during this time. The Worker may delay the entry of the change to give the client time to access enough benefits to provide for the AG until the new card is received. For EBT, changes in the payee, address, and authorized cardholder are sent to the EBT vendor overnight and are not restricted to eligibility system deadlines. Although the demographic change is sent and updated by EBT, a new card is only issued when there is a change in the primary cardholder, or the Worker specifically requests a card in the eligibility system. 10.4.4.B Change in Categorical Eligibility When the client becomes categorically eligible, the Worker must make eligibility system changes and determine if supplemental benefits are required. See Chapters 1 and 4. 10.4.4.C Change in Work Requirement Status When a change is reported that results in a change in an individual’s SNAP work requirements, the Worker must ensure the status of each client is correct in the eligibility system. See Chapter 14. 10.4.4.D Cost-of-Living Adjustments (COLAs) in Federal Benefits