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Child Care Subsidy Policy October 1, 2024 90 8.8.2.1 First Offense – Strike One A. Billing Errors. The first time a provider submits an incorrect Request for Payment Form (ECE-CC- 10-A) and attendance sheet (ECE-CC-10-G), the CCR&R case manager shall send a letter to the provider indicating the payment request is incorrect. A Corrective Action Plan is not done for the first occurrence. The CCR&R case manager shall have the provider submit another request for payment with the appropriate corrections made. Corrections on Request for Payment forms or Child Care Attendance records shall not be made with “white out” or any corrective medium/method other than as described as follows: Parents and/or Providers, as appropriate, shall strike through incorrect information, make corrections, and initial them. If corrections need to be made to original Child Care Attendance sheets (ECE-CC-10G) – parents shall also lace their initials to verify the corrections. If the Child Care Attendance sheets are incorrect, clients should also be notified of their responsibility for appropriately completing sign in and out procedures. B. Provider Services Agreement Violation The first time a provider violates the Provider Services Agreement, or any other agreement signed by the provider, the case manager should notify the provider of the violation and remind the provider of the terms of the agreement. A Corrective Action Plan is not done for the first occurrence. However, Federal Regulations may require a program suspension or ineligibility determination at the “Strike One” level which indicates the provider is not in “good standing” with the DoHS. 8.8.2.2. Successive Occurrence – Strike Two For successive occurrences, the CCR&R case manager shall take the following steps: A. Create a Corrective Action Plan addressing each of the items in Section II of this chapter. B. The case manager/supervisor will schedule a conference with the provider to discuss the Corrective Action Plan. 1. Billing Issues: If the provider submits a second incorrect Request for Payment form (ECE-CC-10-A), the CCR&R case manager shall contact the provider by telephone or letter to schedule an individual training session on the payment process. At this time, the case manager will develop a Corrective Action Plan. The additional training must be documented, and the provider notified in writing that any future incorrect billing forms will result in termination from the Certificate system. 2. Provider Services Agreement violations: The second time the provider violates the service agreement, the CCR&R case manager shall contact the provider