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Child Care Subsidy Policy October 1, 2024 64 A fee increase is not considered a negative action. The client’s status has changed based upon his or her increase in income, but the benefit of child care is not being eliminated. If clients return their status check after the due date but before the closure date, the case manager is to process the review. The case manager will not be able to give 13 days’ notice regarding the increased fee. However, the CCR&R case manager must inform the provider and client of the date the fee increase takes place. 6.6.3. Fair Hearing Procedures All applicants and recipients of child care services are entitled to a fair hearing by a Department of Health & Human Resources Hearings Officer if they are dissatisfied with a decision made on their eligibility for services or with the quality of services provided to them. For more information on Fair Hearings, see Chapter 11. 6.6.3.1. Generally, if a client requests a hearing during the 13-day notice period, the action should not be taken until the hearing is held and the hearings officer has made a decision. However, if a hearing is requested in response to an increase in fees, a notice of closure for exceeding income guidelines, or a denial of application, fees cannot be reduced, nor services continued due to PATH processes. 6.6.3.2. The person requesting the hearing must be told that if services continue and the agency is upheld, then the client will have to enter into a repayment agreement. 6.6.3.3. The case manager shall submit a (IG-BR-29) Hearing/Grievance Record Information Form, copy of the notification of negative action sent to the client, and copy of the client letter requesting a hearing regarding decision. 6.6.3.4. The IG-BR-29 must be submitted to the Hearings Officer within 48 hours of the hearing request. 6.7. Communication between CCR&R Agencies. Child Care Resource and Referral Agencies shall coordinate the transfer of services to maintain case continuity for clients moving between CCR&R regions. 6.7.1. Clients Moving from One CCR&R Region to Another 6.7.1.1. When clients notify their current case manager of a move from one CCR&R Region to another, the case manager shall take the following steps: A. Within five (5) days of the client notification, the case manager shall notify the new CCR&R agency that the client has moved to their area, either by phone or GroupWise, and ascertain to whom the new CCR&R wishes the case to be assigned to in PATH. B. Prepare and transfer the case to the new CCR&R by: 1) Changing the old address to the new address in PATH.