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TABLE OF CONTENTS October 1, 2024 Child Care Subsidy Policy v 9.3.3. WV CARES Registration Process............................................................................... 96 9.3.4. WV STARS Registry Account..................................................................................... 96 9.3.5. Child and Adult Care Food Program......................................................................... 97 9.3.6. WV Birth to Three........................................................................................................ 97 9.3.7. WIC................................................................................................................................ 97 9.3.8. Zoning............................................................................................................................ 97 9.3.9. List of Child Care Regulatory Specialists .................................................................. 97 9.3.10. CCR&R resources:....................................................................................................... 97 9.3.11. Discussion of Regulations: ........................................................................................... 98 9.3.12. Resource Information for Providers........................................................................... 98 9.4. Provider Payment Training (detail)...................................................................................... 101 9.4.1. Discussion of Billing Procedures and Forms............................................................ 101 9.4.2. Quality Tier Standards .............................................................................................. 102 9.4.3. Payment Rates and Tiered Reimbursement ............................................................ 102 9.4.4. Payment Training Quiz (ECE-CC-10H) .................................................................. 103 CHAPTER 10: GENERAL PROVIDER REGULATION INFO FOR CCR&R AGENCIES .......104 10.1. Complaint Response and Procedures. ................................................................................ 104 10.1.1 Who Handles Complaints? ........................................................................................ 104 10.1.2. Complaint Intake Process.......................................................................................... 104 10.1.3. Special Circumstances – Child Abuse and Neglect Allegations. ............................ 105 10.1.4. Parental Requests for Complaint Record ................................................................ 105 10.2. Communication with Providers, Department Staff and CCR&Rs.................................. 106 10.2.1. Communication between the CCR&R and the Department.................................. 106 10.2.2 Notice to Child Care Resource and Referral Agencies. .......................................... 106 CHAPTER 11: ADMINISTRATIVE HEARINGS .......................................................................................107 11.0. Overview................................................................................................................................ 107 11.1. Reasons for Hearings............................................................................................................ 108 11.2. Adequate and Timely Notice of Decisions. ......................................................................... 108 11.3. Pre-Hearing Conferences..................................................................................................... 109 11.4. Procedures for Handling Request for a Hearing............................................................... 110 11.5. Hearing Preparation............................................................................................................. 110 11.6. During the Hearing............................................................................................................... 111 11.7. Denial or Dismissal. .............................................................................................................. 112 CHAPTER 12: PROVIDER RESOURCES ....................................................................................................113 12.0. Overview................................................................................................................................ 113 12.1. Kindergarten......................................................................................................................... 113 12.2. Head Start and Early Head Start........................................................................................ 113 12.3. West Virginia Pre-k Program.............................................................................................. 115 12.4. Grants. ................................................................................................................................... 115 12.5. Child and Adult Care Food Program. ................................................................................ 116 12.5.1. Cooperative Agreements............................................................................................ 116 12.5.2. Exchange of Information. .......................................................................................... 116 12.5.3. Regulation of CACFP Providers............................................................................... 116